What should I include in a privacy request email?

Send your account ID, registered phone number, the request type, and any relevant date range to privacy@lxgroup.club. If the case involves QRIS or e-wallet records, attach a masked receipt screenshot.

Reference

Your Data Choices Stay Clear

Your privacy choices sit next to the account steps you use daily: phone verification, wallet records for DANA, OVO, GoPay and QRIS, and login alerts across mobile and…

Account data useCookie choicesWallet record handlingPrivacy request paths

Explore Lobby Read FAQ

What This Policy Covers

lxgroup Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy explains what we collect when you open an account, enter the lobby, use Dragon Tiger or Aviator records, scan QRIS, or contact us about your profile. We use account details to confirm access, keep wallet records accurate, send security alerts, and answer privacy

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requests. Where eligibility or access is mentioned, it depends on local law and is available only where local law permits. We do not sell your account data. We may share limited records with payment, security, hosting, or service partners when they need them to process DANA,
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OVO, GoPay, QRIS, bank transfer checks, login protection, or customer messages. If you ask us to correct, export, or remove data, we check the account holder request before taking action.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Reach Us About Privacy

Privacy questions need a clear path, not a long wait. Use live chat for account identity checks, WhatsApp when you need to share a screenshot of…

DATA HANDLING

How We Protect Your Records

A privacy policy is useful only when it matches the way the account actually works. We connect privacy controls to registration, wallet checks, game history, device sessions, and support cases.

Account profile

We collect the details you give during registration, including phone number, username, and contact choices. These records help us confirm account ownership before changing privacy settings or answering personal data requests.

Wallet records

DANA, OVO, GoPay, QRIS, and bank transfer records are stored with timestamps, payment status, and account references. We use them to reconcile wallet activity and answer privacy questions about payment data.

Cookies and device data

Cookies help keep your session open, remember language choices, and flag repeated failed logins. You can clear browser cookies, but we may ask you to sign in again afterward.

Security checks

When a new phone, browser, or computer signs in, we may log device type, IP range, and time. These checks support account protection and help us investigate privacy or access concerns.

Retention periods

We keep account, wallet, and support records only as long as needed for service, legal, fraud, and dispute handling. When records are no longer required, we remove or separate personal identifiers.

Change requests

You can ask us to correct profile data, receive a copy, or request deletion through live chat or email. We verify account ownership before changing anything tied to your identity.

Answers Before You Open An Account

These privacy answers cover the requests we receive most often from Indonesia account holders. They explain what data we collect, how payment records are handled, how cookies affect your session, and how you can contact us. If your case involves a wallet receipt or login issue, include your account ID so we can check it faster.

We collect the details needed to create and protect your account, such as username, phone number, contact choices, device records, and wallet activity. We use them for access checks, support, security, and legal handling.

Yes. The policy covers wallet records linked to DANA, OVO, GoPay, QRIS, and bank transfer activity. We store status, timestamp, account reference, and support case links when needed to trace a payment question.

You can ask for deletion by live chat or email. We first verify account ownership, then check whether any records must remain for legal, payment, security, or dispute reasons before removal.

Cookies keep your session active, remember basic preferences, and help detect repeated failed logins. If you clear cookies, you may need to sign in again and repeat some account security steps.

Only staff and service partners who need access for account support, payment processing, hosting, security checks, or legal handling may view limited records. We do not sell your account data.

Go to Menu > Account > Privacy or contact live chat. We may ask you to confirm your registered phone number, account ID, and recent wallet method before we update personal data.

Send your account ID, registered phone number, the request type, and any relevant date range to [email protected]. If the case involves QRIS or e-wallet records, attach a masked receipt screenshot.

Your Data Choices Stay Clear

Reach Us About Privacy

How We Protect Your Records

Account profile

Wallet records

Cookies and device data

Security checks

Retention periods

Change requests

Answers Before You Open An Account

01 What data does lxgroup collect when I create an account?

02 Does the Privacy Policy cover DANA, OVO, GoPay, and QRIS?

03 Can I ask lxgroup to delete my data?

04 How do cookies affect my account privacy?

05 Who can see my account and wallet records?

06 How do I correct my phone number or profile data?

07 What should I include in a privacy request email?

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